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“Back to Basics” with Rachael Nemeth
Back to Basics podcast cuts through the noise to focus on what matters in hospitality. Join Rachael Nemeth, CEO of Opus Training, as she talks with service industry leaders who are shaping today's workforce.
“Back to Basics” with Rachael Nemeth
Latest Episodes
Ep. 23: You Can't Fake Family Culture with Neil Amin, Shamin Hotels
"The best competitive advantage isn't your brand. It's your people."Neil Amin, CEO of Shamin Hotels, joins Rachael Nemeth to discuss how one of the nation's largest privately held hotel operators has built a people-first cu...
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EP22: The Secret to Better Training? Build Systems People Actually Use
“Culture isn’t built through policies. It’s built through people.”Heather McKeon, COO of Gringo’s Mexican Kitchen, joins
EP21: Why People and Systems Are the Real Growth Bottleneck in Fitness
“Growth doesn’t break businesses. Weak systems do.”Julian Barnes, Co-Founder and CEO of BFS ...
EP20: Scaling Consistency Across 3,700 Employees in Fitness
“When consistency is the product, simplicity becomes the strategy.”Chris Griebe, COO of VASA Fitness, joins Rachael Nemeth to break down what it takes to deliver a consistent, high-quality member experience across a rapidly sca...
EP19: Scaling the Experience Economy, From Escape Rooms to 100 Units of Play
“When the product is the experience, service isn’t support — it’s the show.”Jason Thompson, COO and Co-Founder of Sounds Fun Entertainment, joins Rachael Nemeth to unpack what it really takes to scale experiential brands where t...
