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“Back to Basics” with Rachael Nemeth
Back to Basics podcast cuts through the noise to focus on what matters in hospitality. Join Rachael Nemeth, CEO of Opus Training, as she talks with service industry leaders who are shaping today's workforce.
“Back to Basics” with Rachael Nemeth
Latest Episodes
EP22: The Secret to Better Training? Build Systems People Actually Use
“Culture isn’t built through policies. It’s built through people.”Heather McKeon, COO of Gringo’s Mexican Kitchen, joins Rachael Nemeth to share her unconventional journey from hostess to executive leadership and the lessons she’s learne...
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EP21: Why People and Systems Are the Real Growth Bottleneck in Fitness
“Growth doesn’t break businesses. Weak systems do.”Julian Barnes, Co-Founder and CEO of BFS ...
EP20: Scaling Consistency Across 3,700 Employees in Fitness
“When consistency is the product, simplicity becomes the strategy.”Chris Griebe, COO of VASA Fitness, joins Rachael Nemeth to break down what it takes to deliver a consistent, high-quality member experience across a rapidly sca...
EP19: Scaling the Experience Economy, From Escape Rooms to 100 Units of Play
“When the product is the experience, service isn’t support — it’s the show.”Jason Thompson, COO and Co-Founder of Sounds Fun Entertainment, joins Rachael Nemeth to unpack what it really takes to scale experiential brands where t...
EP18: Great Service Isn’t Expected in Recreational Sports and That’s Why It Works
EP18: Great Service Isn’t Expected in Recreational Sports and That’s Why It Works“In service businesses, the win isn’t the task—it’s the relationship.”Gary Archer is CEO and President of a leading indoor soccer facility wit...
