“Back to Basics” with Rachael Nemeth
Back to Basics podcast cuts through the noise to focus on what matters in hospitality. Join Rachael Nemeth, CEO of Opus Training, as she talks with service industry leaders who are shaping today's workforce.
“Back to Basics” with Rachael Nemeth
EP1: AI in L&D for Frontline Workers with Gregg Majewski, CEO of Craveworthy Brands
Get ready for a dynamic conversation as Rachael Nemeth and Gregg Majewski dive into the game-changing impact of AI on the restaurant industry. They break down the biggest challenges—shifting consumer habits, soaring costs, and ongoing labor shortages—while exploring how AI is reshaping everything from customer service to operations.
Timestamps:
00:02 Introduction
00:32 Guest Introduction
03:53 The Evolution of the Restaurant Industry
05:08 AI and Its Impact on the Service Industry
10:55 AI Implementation in Craveworthy Brands
14:36 The Role of AI in Training and Development
21:26 Future Outlook of AI in Restaurants
27:32 Closing Thoughts & Q&A
About Us
Opus is the hospitality training platform purpose-built for the frontline. Train 100% of your team in 101 languages on the job to quickly get them up the productivity curve. With full visibility across your workforce, you get the frontline business intelligence needed to drive your business.
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